Warranty Policy

Note: Only for orders purchased on our website (https://www.kugoos.com/), we can provide you with 12 months of after-sales and maintenance services. If you want to buy accessories, you can also consult our customer service staff to buy, If you purchased the Kugoo-electric scooter on Amazon, eBay or other platforms, you need to find the customer service staff of the website you purchased to provide after-sales maintenance services, our company has regulations, where you buy it, it will be provided by the website you purchased. Complete after-sale service, sorry.

Return Conditions
1. You must cooperate with the website customer service to investigate and analyze the cause of the problem first.
2. If it is confirmed by the manufacturer that it is indeed a serious quality problem and the customer cannot use it normally within 14 days after the date of delivery, you can apply for a return. If the product is forcibly returned within 14 days after the sale without justifiable reasons, 15-20% of the return fee shall be charged to the customer.
3. For the return within 14 days after the sale, before returning the product, please send the photos with clear appearance of the returned product and the photos after packaging to check and confirm, and ensure that the original packaging box is intact and not damaged.
4. Returns will not be accepted after more than 14 days, and only normal after-sales service will be provided during the warranty period.
5. More than 12 months only accept paid after-sales service

Accessories warranty

The warranty for battery/motor/controller/charger/frame is 12 months, except for the above parts, other parts are 6 months.

If the wearing parts are not received by the customer, they are damaged, but they are damaged during use and need to be purchased and replaced by the customer. Consumables: (tire kit, brake kit)

All Kugoo customers are eligible for our no-questions-asked warranty immediately after purchase. If you have any questions about whether your product is still under warranty, please email support@kugooo.com.com and ask about your warranty status.

3. The warranty is void and all rights will be lost in the following cases:

●Products modified or repaired by unauthorized technicians or/and using faulty, modified or non-original equipment/accessories.
●Accident or damage to the product due to external factors, atmospheric conditions or any other such event.
●The malfunction is caused by dirt, impurities, water, foreign matter, etc., if applicable.
●This product is used in the rain and/or driven in a body of water with a depth greater than 4 cm.
Product or part identification series/codes/marks etc. are removed/illegible, marked or embossed, spare parts or original parts manufactured for various purposes dented, mechanical shock, thermal or other breaks, cracks etc. not attributable to them .
●Changes in the original state of the product due to natural influences (corrosion, condensation, etc.) due to improper storage conditions.
●This product is not used in accordance with the conditions of the user manual. – Link The failure of the product is caused by vandalism or similar causes.
●The warranty period has expired.

Please remember, product returned for warranty claims must be accompanied by the original order number as well as written details regarding the nature of the problem, the location of the product, etc.

If your product is returned, please retain a copy of the shipping information for your records.

If you have any questions or concerns about warranty information, please email support@kugooo.com